Refund Policy

Every new account gets a free trial, so you can check that CourierPing works for your business before you pay anything.

Plans

• Plans are paid in advance for one or more months.
• If you paid by mistake (for example twice, or the wrong amount), tell us within 7 days and we return the extra amount.
• If the service did not work for you because of a fault on our side that we could not fix, tell us within 7 days of your payment and we refund that payment.
• Otherwise a month that has started is not refunded. If you stop, your plan simply stays open until the end of the paid time and is not renewed.
• For plans paid for several months, unused full months are refunded on request.

How refunds are paid

Refunds go back to the same bank account, JazzCash or Easypaisa number you paid from, normally within 7 working days after we agree the refund.

Contact

To ask for a refund: the details on our Contact page. Please send your business name and the transaction ID.